And here I am, sitting and crying. I have been playing with them for 3 years, I am somewhere in the minus by $500. And the casino has not made a payment of $400 for 2 weeks. Do you think they will pay?? There have been no problems for 3 years. I write to them every day and ask, and they write me such answers by email.
Sometimes it helps to try to negotiate with the support service in this vein, like "Perhaps it is difficult for you to pay in this currency? Maybe it is difficult for you to pay to this payment system? Then let's discuss which system is convenient for you. Is it difficult for you to pay the entire amount at once? Let me create a topic on <forum> and report every day, even if you send in at least 10 dollars every day, but it will come in." And actually create a topic on <forum>, describe the problem. Attach screenshots of the dialogue with the support service, where you offer to restructure the debt, defer payments on it, and break it up into small parts. If the casino does not go for it, or goes for it but does not keep the schedule, it will be a serious signal for all players. Usually such things spread quickly.
Advice from Valentina Alfaplayevsky