Online currency exchange EXCHANGEX.BIZ (BESTCHANGE exchange)

We received a complaint about the work of the currency exchange office -
exchangex.biz

In a situation where non-bank payment systems (PS) offer exorbitant fees for withdrawing funds to bank cards, exchangers talk about the pure benefit of working through them.

The issue is that in November 2022, a person submitted a request to exchange 200 USD. The exchange direction was SKRILL - Privat24. They stated that the transfer would be completed within two business days of payment.

EXCHANGEX.BIZ exchanger receives payment and... does nothing!

For two months (!), my paid application has been stuck on the service with no progress. The money isn't being sent to my bank card (VISA) or returned to my payment system wallet (SKRILL).

It wasn't until January 2023 that an EXCHANGEX.BIZ moderator decided to close the exchange request, and the customer received a notification that they had somehow declined the exchange. This prompted an investigation. It then took a full day (!) for EXCHANGEX.BIZ employees to finally read their payment instructions, realize the customer had already followed them, and decide to proceed with the exchange on January 12th.

In fact, the customer thinks he paid long ago, but the exchange company has been holding on to the money for two months and is simply about to close the unfulfilled order.

See the story in the screenshots:

Some strange "remainder" payments arrived immediately, but the main payment is supposedly due on January 12, 2023. Mysterious.

Overall, this exchanger has a very strange story. They give payment instructions, and then expect some unknown "conversion" screenshots.

If you have made a payment, this does not mean that the EXCHANGEX.BIZ exchanger will automatically make the transfer - which, of course, contradicts the generally accepted scheme!

You think you've paid someone on their card, but they're too polite to remind you of the debt. It's an unpleasant situation.

The CMP administration advises always follow through with financial matters related to exchanges and money transfers. You, as the customer and purchaser of the service, must control the final outcome and not let matters slide.