Lost online payments (money from the bank did not arrive to the account)

SeaWolf wrote:

On May 12, I made a deposit in ttr-casino for 40k Russian rubles! The deposit was rejected, but the money was not returned to the card. Below is a bank statement that the transaction was successful.



I spoke with the bank, they said that the operation was completed, the money was sent.
I wrote to ttr casino support on Thursday morning, only today they replied that the financial department does not see the transactions. So where did the money go?

Today I will make a payment detail and send it to you!

here the fault is most likely with the payment system installed in the casino
a middleman to put it bluntly
the money from the bank went to this payment system, they accepted the money, but it didn’t go to the casino itself.
The casino itself needs to do a search for this payment, who they cooperate with.
The bank is unlikely to help you, they made their own write-off.
I had it with Energy, they were looking for the payment for 2 days, then they credited it

moreover, the payment probably arrived at the casino aggregator's cash desk on the first day, something just went wrong... when this happens, the payment usually falls into the "unrecognized payments" category. you need a statement from the issuing bank stating that the transaction was made and there was no return. then with all this info you need to break into the payment aggregator kazi - let them look, what the hell. If the authorization went into a transaction at VTB, then the money is in the kazi payment system.

Official response from TTR casino:
Good afternoon,
contacted payment systems on their part - they claim that there were no successful transactions on that date.
If you are sure that the funds were definitely written off, you should contact your bank to clarify the details.


In light of the mass missing and delayed deposits at ttr and serf casinos, it is not surprising that another story has been made public. It is dangerous to deal with a casino director who is capable of losing 30K euros in an hour playing dice. He will solve his financial problems at the expense of fresh deposits from players. As soon as such information about problems with deposits and withdrawals appears, we advise you to refrain from playing at such casinos.