Verification in the casino before the first deposit

More than 15% of appeals to dispute resolution commissions are related to complaints that
The casino refuses to make withdrawals until the player provides certain documents.

We have always been surprised by the casino's position - they are always ready to accept money from anyone, but when the question of paying out winnings arises, strict verifications begin.

To avoid such problems, the UK Gambling Commission regulator ruled that the operator cannot require documents as a condition for receiving a withdrawal if the operator could request this information
earlier.

From 7th May 2019, online casinos licensed in the UK will now be required to verify the age of players before they can deposit funds or play with casino bonuses.

According to current requirements, casinos must verify age within 72 hours of registration. However, withdrawals are prohibited until age is confirmed. And if it turns out that a minor played, bets must be returned.



To further protect minors from this problem, they are seriously considering introducing a complete ban on test slot games in fun mode, without prior age verification.

The most important thing is that now casinos will not be able to intentionally hinder withdrawals under the pretext of checking documents. If the verification procedure has been completed, then there should be no reason to stop withdrawals.

We hope that this best practice will soon be standardized across all online casinos and applicable to all players from any country.

The most important thing is that now casinos will not be able to intentionally hinder withdrawals under the pretext of checking documents. If the verification procedure has been completed, then there should be no reason to stop withdrawals.
+1000!!!

Some casinos have a new feature: video selfie with passport.

Right_Sector

I sent the documents and they accepted them. But...I receive this letter:
...
Dear customer, the security service has detected suspicious activity from your IP address.
You need to take a video selfie against the background of your passport (main page) and a piece of paper with the current date, time, and inscription (casino name) lasting 10-15 seconds. The face and the passport page with the photo must be clearly visible in the video.
Please note that the video must be sent TODAY before 10:43 GMT +3
After reviewing the received records, we will inform you of the results.
...
There was a selfie with a passport, but not a video...
Well, what can I do? I had to record a video, but there is a problem with attaching it to a letter: there is no such option. I had to upload it to YouTube and send them a link. To be fair, it is worth noting that the account was verified

888 casino is just leading me by the nose, they delayed the payment, I've been waiting for 3 weeks already, ... the reason is that I played on my common-law husband's card, and for not a single year, there were no problems withdrawing money, but as soon as I decided to withdraw my winnings in the amount of £400, they refused me. Now they have blocked me altogether!

Everyone has long known that you can play without problems only with your own data and your own payment systems including cards, otherwise there will be confiscation. Well, in general, you can say goodbye to your money, no one will help in any way, because the casino has every right to freeze the money in this case.

What's so hard about going to the nearest bank and getting a VISA card?

Professional sports bettor Alan Denkenson thinks it's more prosaic. He's still allowed to bet at William Hill, even though "I'm one of their most successful players right now because they've kicked everyone else out. Someday, when I get kicked out, someone else will take my place. ... You're free to lose big bets. But if you do everything you can to win $20,000, your limits will be cut or you'll be banned."

Reuben
I have a question for you. I'll tell you right away that I'm not writing about myself, so the question is: let's say a person has been playing with you for several years, and once during these years he made a small deposit from someone else's card, he did not withdraw winnings to this card, then he deposited a hundred times exclusively from his own card... another year passed and he deposits 150 thousand rubles. You demand full verification: he provides a passport, a selfie, confirmation of payment systems, etc., except for the card from which he made one small deposit many years ago.
Now the question. Will you pay him his winnings or cancel them because he once made a small deposit from someone else's card a long time ago???????? Will his account be permanently tainted?????

CASINO
Of course, you don't need to do it as described above.
In the case described above, verification of someone else's card will be requested (selfie of the card owner + written permission to deposit), possibly the winnings will be paid in full. The vast majority of casinos in such cases, according to the rules, have the full right to close the account and confiscate all money.