NETELLER support and issue resolution

NETELLER is a large payment system.
With NETELLER you can make payments between members quickly and securely using your email address.
You can easily make deposits to poker rooms, bookmakers and online casinos.
With the Net+ (MasterCard) card, you can use your NETELLER account to pay for online purchases and withdraw cash from ATMs around the world.

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It is better to open a NETELLER account in EURO to avoid double conversion for each transaction.

When you create an account, you will create a 6-digit ID code. This is a secret code that will be used to sign any of your requests for depositing/withdrawing money. Never tell it to anyone.

To start verification of your NETELLER account, you need to make your first deposit of more than 4.5 EUR from any payment system.

Go through all verification steps, including a selfie with your passport via webcam and enabled geolocation in your browser. If you have uploaded a copy of a valid ID document and a selfie/face recognition with your ID document, then your account will be verified automatically within 24 hours.

Verification provides:

1. Unlimited account (for Silver status).
2. Increased transfer limits ($50,000 per transaction)
3. Free NET+ MasterCard ($3,300 daily withdrawal limit)
4. Currency conversion fee – 2.59%

The NET+ plastic card is sent by mail only to countries in the SEPA zone. This zone includes the following countries: Austria, Belgium, Bulgaria, Great Britain, Hungary, Germany, Greece, Denmark, Ireland, Iceland, Spain, Italy, Cyprus, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Norway, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Switzerland, Sweden, Estonia.

If you did not find your country among these countries, you will not be able to receive a new NET+ card. The status level does not affect this in any way now.

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NETELLER Deposits and Withdrawals

You can top up your NETELLER account using a plastic card (commission 1.9%) or an international bank transfer (the commission amount should be found out from the bank).

Immediately after registering with NETELLER, you can order a Net+ Prepaid MasterCard, which will allow you to withdraw money from ATMs and have direct access to your NETELLER account. The card is personalized and is valid for 3 years. Card delivery takes an average of 10-14 business days.

Payment system commission

- Deposits/cashouts in poker rooms, bookmakers and online casinos are free

- Transfer funds between NETELLER accounts – 1%, but not more than $10

- Commission for replenishing a NETELLER account with a card - 1.9%

- Currency conversion fee – 3.39%

- Net+ MasterCard card cost - $13

- Commission for cash withdrawal from Net+ MasterCard at ATM - 1.75%

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Cons

- You cannot withdraw money to bank cards

Today, the standard is to send money from Neteleer to SKRILL, and then withdraw it to MasterCard or VISA. In this case, you pay an extra commission.

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How to call NETELLER Russian support service?

NETELLER is an international company and unfortunately there is not a single toll-free number for all countries in the world. To contact NETELLER, call us directly at 1-403-451-8020. This number can be used in any country, using any connection - mobile, landline or VoIP. However, international calling charges will apply.

To avoid long distance charges, you can also contact us on one of our local numbers.

Algeria +213 98 3200216
Australia +61 2 8073 3365
Bulgaria +359 2903 9200
Brazil +55 11 3172 5562
UK +44 20 3478 5296
+44 20 3139 9044
Venezuela +58 212 771 9053
Germany +49 69 2 5511 4466
Spain +34 96 0473329
Italy +39 06 8336 4624
Cyprus +357 22 232 261
Colombia +57 1 344 1743
Mexico +52 55 4777 2746
Netherlands +31 20 795 6531
Norway +47 2193 0575
Taiwan +886 226 507 462
France +33 1 709 50529
Sweden +46 8 5050 7837
Japan +81 03 5050 5422

How to speak Russian?
1) After dialing the number +44 20 3308 9525, the voice menu is activated and you need to select 6 (Russian language).
2) Skrill Russian support phone number: +7 495 249 5439
3) Call the international number and ask to be connected to Russian support (for example, using the phrase "Hello, could you please connect me to Russian support?"). Then give your phone number in English and they will call you back within half an hour (if you contacted them during business hours). When they call you, simply give your account number, full name, email and answer the secret question.

Order a call
in search request next Changing your NETELLER account currency next
Request a call today from a NETELLER representative.
We're still waiting for a call.

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Contact via form on NETELLER website

Have specific questions about your NETELLER account?
Send us a quick email using our "Ask a Question" email support web form.

www.neteller.com/en/support#/path/Contac...62792/Contact-us.htm

VIP users receive priority email support (questions are usually answered within an hour).

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Contact via e-mail

help@neteller.com
Russian support email help-ru@neteller.com.

I ended up getting verified within 24 hours. I wrote (as dekwon advised) to their email help@neteller.com. I said that I couldn't get verified via the webcam and app, and that I should accept scans and photos of my documents by email. The next day they replied that I needed to send them the documents I needed to the same address help@neteller.com. I sent them everything, and 3-4 hours later I received a message that verification had been successful! It turned out to be nothing complicated.

Verification questions

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Neteller may require address verification.

Document requirements for address verification
The proof of address or registration document must contain the full name and address provided when registering your NETELLER account.
Also, the document must be issued no later than 90 days.

Prepare and upload one (optional) of the following documents to your personal account:

Invoice for payment of municipal tax;

A certificate from the court;

Pension document;

Letter of admission to a higher educational institution;

Tax return;

Utility bill.

How much time passed from sending until you got the "green tick"?

I sent the documents at the end of February, received a confirmation in response, the second confirmation came on March 8

I am writing about my personal experience on this matter + the experience of friends who also successfully use this payment system. And no one's verification took more than 10 days. I do not argue that it can be different, but this is my personal experience.

My experience. I registered and sent them a scan of my passport and a recent gas bill. Got a response that the size was too big. Reduced it and sent it again. As soon as I sent it again, I immediately went into their live chat and told them about it. Two days later I got a response that everything was ok. I made a deposit and they immediately blocked me. The next day I got a call from them asking my name, etc. As soon as the conversation ended, the account was opened.

The delay in verification not only makes me think that NT is not something I really want to bother with, the main thing is that there are regular $ injections into the system. And any cashouts, as for any online sphere, be it a poker room or similar, are not very profitable because free funds can be used for one's own interests. Any top manager knows this. We can conclude that for Russia, using NT is, to put it mildly, not profitable, there are many reasons for this.

I had a certificate from the Housing Office with seals and signatures - I waited more than a month for a response, and still haven't received it.

They have their own standards and what is in Russia interests them little. Yes, those who do not have property are saved only by a bank statement.

Many in the online industry understand that the user's choice is limited, if you read the user agreement when registering in any of the rooms, then any person with a legal education will tell you that you are a complete idiot agreeing to such conditions. It is almost impossible to get your money back if they want to take it away, and you can use the service only at your own risk. If the same room wants to deprive you of money, it will deprive you and you will not be able to do anything. Also NT, they understand that you simply have nowhere to go, because you have already deposited your money, which means you are tied to it. No person wants to lose their money, that's how we are made, which means NT can "use" our "brain" and check our documents as much as it wants.
Just imagine that you decided to top up your mobile phone account and saw a booth with a beautiful and promising sign "Payments accepted WITHOUT commission, instant crediting" Oh yeah, that's what you need (you think) After all, the economy should be economical. You go in, reception, cash register, no queue. Wallet, window, sweaty hand. You give your number, you wait. In response, "technical problems, we can't top up right away" You - OK, give me the money, I'm going. They - Hm, and you bring us your passport, we need to make sure that the money belongs to you. You to yourself - But I just gave it to you, and where the hell are my initials??
You out loud - Ok, I'll be right there. You rush home, grab your passport and go back. You - Here, take it!!! You respond - Okay, good. But here's a certificate from your place of residence, which will confirm your address.
An hour passes, maybe two, you have one receipt in your hands. You shove it through the window in the hope of getting the money back quickly, because you've already wasted half a day hoping to get 100 rubles back. They tell you - Hmm, this is not the receipt. We need something more serious. Let's have you bring us the paper from the bank.
Your eyes are wide open, you've never been to a bank. After all, it's been half a year, you have an account in Switzerland and a mansion on Rublevka...
And so on and so forth

order a call. I decided to call Canada personally. After 3 minutes of talking to the girl, she called me back on my mobile. Having told me my date of birth and the answer to the secret question, she said goodbye to me and said that my account would be automatically transferred to the Extended status.

Check your account on the NT website, I personally didn't receive any emails, but the documents were accepted on the website, I called NT myself and they upgraded my status. NT has a peculiar way of checking documents.

I called NT in Canada myself, you will need to dial your number (NT account starts with 45.. 12 digits) then you will be connected to the operator and you can already say that you need to confirm your account and ask them to call you back to the number (hereinafter your number as in NT) after 20 seconds the same girl will call back and ask you a few questions. Date of birth, full name, email address.
Then it will automatically increase your status in the NT system.

when the question arises to transfer Neteller -> Skrill
many are looking for such a method inside Neteller

in fact, it's a menu item in Skrill itself (instantly top up your account via Neteller)

livanto

Hello! I've encountered a problem, or rather I don't know yet if it's a problem.
Can anyone tell me if I withdraw money from a casino in dollars to rubles in Netteler, will they come at all, or do I need to create another wallet with the currency that I will be withdrawing?

I understood it like this =

1) he wants to withdraw from the casino to Neteller, but his account is in rubles (there should be automatic conversion, try to transfer a small amount from the casino first)

2) then he wants to create a new skrill as an alternative to Neteller (to make EURO and EURO bank card better)

to= play calmly BETWEEN DIFFERENT CASINOS without touching your bank cards / tax / etc. DO NOT SHOW YOUR TURN

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and in the end, receive your winnings through online exchangers
+ NOT FROM CASINO
+ only what needs to be cashed out

livanto

Yes, that's exactly it. I don't want to create a skrill at all, the commission is crazy there. Directly, transfer from neteller to card, and back

"from neteller to card" hmm-m-m-m-m-m =
top up neteller from card without problems,
but output = "bank transfer" (ideally SWIFT)

in the script = "withdraw to VISA/Maestro card" (SWIFT is not needed)