Problems with withdrawing money from online casinos

Grindan wrote: First, a little about myself: In casinos since 2003, in online casinos since 2010. Periodically I play a lot, sometimes in stagnation. Accounts in more than 50 casinos, most of them in the RU segment. I do not indulge in no deposit bonuses, I take bonuses as needed. I do not know whether the competition prompted me to write this article, or maybe I just got fed up lately, since casinos are getting wilder more and more, but I will try to describe those situations when you seem to already smell the money in your hands and mentally note the next win with friends, but there is still no money from the casino.... So, my friend, you played well, even won something. You put it on withdrawal and think that all your problems are behind you. But this is far from the case. They can only just begin and stretch out for quite a long time. You have already been told everything about bonuses in other threads and shown the risks you may face, but let me help you with some advice if you do get into trouble when the casino does not want to pay, delays with winnings, confiscates funds, cancels winnings, etc. All from my own experience and that of other players. I hope that this can also help other players who have already played quite a lot. In the end, I will describe more general instructions on what to do if you think that the casino is completely wrong. So, let's get down to the essence and cause-and-effect relationships: 1) The casino requires a bunch of documents and, as it seems to you, deliberately asks for new documents each time, just to avoid paying. Reason: the casino deliberately delays the payment in order to anger you and force you to play with them the next time, or even better, to drain your legal winnings. Your actions: do not panic, since the casino, according to the rules, has the right to request documents to verify the account. Sometimes a passport is enough, but there are times when the casino may require notarized documents to be sent to a specific address by mail. The latter option is rare, but you should be prepared for it. Write to them by mail as much as possible, as well as to online support, demanding that your requests be forwarded to managers. Look for a representative on forums or websites and ask through him or her that the documents be reviewed on time. Demand confirmation from online and e-mail support that they REALLY received your documents for verification and that they are of proper quality. If possible, do not allow yourself to play with them until they at least start withdrawing funds. And control yourself, so as not to get another attack of gambling addiction. There were times when it took up to 3 weeks to check through the security service, but often everything ended well. 2) The casino wrote off part of the winnings due to the bonus policy of the parties. Reason: the bonus you took had the maximum possible winnings. Most often it occurs with no deposit bonuses, when, for example, from a no deposit of 20 dollars you can withdraw no more than 100 USD. Or with special promotions and first deposits, when it may be indicated that the withdrawal amount cannot exceed x10 of the bonus amount. Your actions: always carefully read the bonus policy, as well as the requirements for the bonus. It often happens that a player took a no deposit, won it back, and then made a deposit and won from the deposit on top. In such cases, the casino should always clearly and in detail describe the mathematical component in which part of the winnings was written off. Always cancel old bonuses that are hanging on your account so that this does not happen. If you have won back the no deposit, it is better to withdraw it first than to make a deposit. Let's consider an option on one case from casino x. The first deposit on the bonus has no more than x10 of the maximum possible withdrawal. For example, you made a deposit of 25 USD, received a bonus of 50 USD. But you lost. And the old bonus was not canceled! Made a deposit and spun from it. And then suddenly the system of this casino cuts your winnings as a result to 500 USD. This casino has a simply disgusting reputation, so they will only tell you that the system did this automatically, then everything is correct, which means you are not entitled to anything and your deposit, roughly speaking, just flies into the owner's pocket. This was a real case with one player. So once again: if you lost with a bonus - cancel it without fail! Otherwise, it will be difficult to present anything to the casino. 3) The casino canceled your winnings due to "intentional bonus laundering" or abuse. Reason 1: you took a bonus or bonuses and played very hyper-dispersive slots, such as 300 shields, doa, in order to either greatly raise funds in the account, or quickly lose them. This is a common system of bonus abuse and, therefore, sometimes, ordinary players who did not even think of doing such a thing fall under its actions. Reason 2: you took a bonus and played accumulative slots, like Castle Builder, where the main win comes after filling the "resource" scale. As a result, the bonus is used to fill this scale, then the bonus is lost or cancelled, real funds are deposited without a bonus, the cream is skimmed off the "resource" scale, profit. It falls under abuse. Reason 3: the stakes were higher than specified in the rules. Yes, yes! If you take a bonus, they can also tell you what the maximum bet you can play at. Otherwise, situations arise when a player takes a bonus and starts playing at very high stakes right away in order to quickly either fill a large balance and launder the bonus calmly, or already lose and take a new bonus. Your actions: it is often decided individually. As an example, recently one player had 8,000 USD confiscated for winning 300 shields for reason 1. The winnings were made from a deposit of 25 USD. It happened in the Casumo casino (a very large one, with all the licenses, audits and other scum). The money was not returned, only 1 deposit was left for withdrawal. Your actions: unfortunately, each case is individual. Here it is better to first go to a dialogue with the support - the casino management, without falling into a rage, otherwise they simply will not communicate with you. But in most cases, use the "instructions" below. To be continued....