Hit the jackpot in EGT Jackpot cards

Hello. I'm new, I wanted to ask a question. Sorry if I'm writing in the wrong topic. I played 1xslots in the EGT provider, I got JACKPOT CARDS and I won the largest amount of 185,000 UAH. But they didn't credit the money to my account and also zeroed out my account. I wrote to the support service, they wrote a system error. Tell me, please, maybe you had a similar situation, can I not wait for the money?

Take screenshots of your account history:
1) personal data
2) cash input/output
3) game history = exactly EGT in time
4) did you think to immediately take screenshots of the winnings of 185,000?

Next, you make a request for payment of winnings (see the Parimatch forum for an example) and start CORRESPONDING with the casino support.
100pravda.com/forum/payments-pool/835-ob...azino-lotereya#50441

At the same time, write a question to EGT and provide your details and the date/time of the win.

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If the casino has erased the statistics and does not want to pay, then you need confirmation of winnings, not empty words.
Do you have a screenshot?

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