A complicated topic in Joy with kickbacks from lost money.
Everyone writes beautifully in advertising, but the Rules are full of pitfalls!
Am I really a plus player for them if I don’t get kickbacks?!?
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You can check the status of all cash accruals in the section "Cashier" -> "Payment requests" in the full version of the site for a computer, or by changing the page display type in a mobile browser.
It is important to note that cashback cannot be credited if the amount of payments exceeds the amount of deposits during the previous calendar month. You cannot see this information, since this bonus is credited every month on the 1st.
JOY CASINO LOSS REFUND RULES
29.2. Return.
29.2.1. On the first day of each month at 00:00 GMT +0, the player is entitled to a refund of 10% of the funds lost in the last month in the Casino section bets and 5% of the funds lost in the last month in the Sports section bets. The full refund formula is as follows:
*Return = (amount of funds lost in the Casino section*10%) + (amount of funds lost in the Sports section*5%);*
where Amount of lost funds = (Amount of deposits - amount of payments - balance - bonus balance - amount of lost bets in live dealers)
If the amount of payments on the game account exceeds the amount of deposits during the previous month, cashback will not be credited.
For the Sports section, when calculating the return, bets made within a calendar month are taken into account, the outcome of the event for which occurred and the results of the bets were calculated for the calendar month.
29.2.2. The refund is issued in the form of a bonus, for activation of which it is necessary to make a deposit in the amount of 50% of the bonus amount. The wagering of the refund is x3 of the bonus amount + the deposit amount. The bonus can be activated within 72 hours from the moment of issue. If the bonus has not been activated, it burns out.
29.2.3. Refunds are not available for players whose ability to receive gifts is disabled for any of the reasons described in paragraph 29.4, as well as for players with a temporary or permanent account block.
29.2.4. You can find out the exact amount of the accumulated refund in the player’s profile in the “balance” section.
29.2.5. Funds lost in games from the Live Dealers section are not taken into account when issuing a refund.
29.3. Refund of bets
29.3.1. By placing bets from the real balance, the player accumulates bet returns. The formula for accumulating bet returns is as follows:
Return of bets = ((amount of bets in kopecks/100)*0.2)+0.01)*game odds.
Example: when betting 100 USD in a game with odds of 0.9, the player will receive: Return of bets = (((10000/100)*0.2)+0.01)*0.9 = 18.009 USD cents = 0.18009 USD.
By default, the game odds are set as follows:
100% – all slot machines;
500% - sports betting;
10% – casino, reddog;
5% - live dealers, sports betting, roulette, baccarat, blackjack, poker, video poker.
A detailed list of contributions can be found at the link. The company reserves the right to change game contributions at any time without prior notice.
29.3.2. The bet refund accumulates during the calendar week starting from Monday and is issued as a no deposit bonus with a wagering requirement of x3 every Monday at 00:00 GMT+0.
29.3.3. The minimum bet refund amount to receive the bonus is 1 usd\eur\aud\cad, 10 nok\sek\cny, 50 rub, 100 jpy, 500 kzt, and the maximum refund amount is 1000 usd\eur\aud\cad, 10000 nok\sek\cny, 50000 rub, 100000 jpy, 500000 kzt.
29.3.3.1. If the accumulated amount of bet refunds for a week is below the minimum amount, the amount of the refund is carried over to the next period until it reaches the minimum required amount. If the amount of bet refunds does not reach the minimum required amount within 6 months, the bet refund will be reset to zero.
29.3.3.2. If the accumulated amount of bet refunds for the week is higher than the maximum amount, the player will be given a bonus for the maximum amount, and the difference will be written off.
29.3.4. Bets below 0.1 usd\eur\aud\cad, 1 nok\sek\cny, 5 rub, 3 uah, 10 jpy, 50 kzt are not included in the calculation of the return of bets.
29.3.5. You can find out the exact amount of accumulated bet refund in the player’s profile in the “balance” section.
29.3.6. Refunds are not available for players whose ability to receive gifts is disabled for any of the reasons described in paragraph 29.4, as well as for players with a temporary or permanent account block.