bubtater
I'll tell you how it was for me about a year ago.
In general, the situation was like this; I had never encountered problems with casinos before at that time.
I made a deposit of $50 and received a bonus of $100 as part of a promotion, with a wagering requirement of x30, then I saw an interesting strategy on streams of how they catch bonuses in various games, then they watch them,
I caught bonuses in various games, a total of 9 games with an average bet of $1, when the balance dropped to $5, knowing this rule:
19. It is prohibited to postpone any game rounds, including free spins or bonus games, until the player no longer has wagering requirements for the bonus and/or until
making a new deposit when free games and bonus rounds have not yet been played.
Then I went to play bonuses while the bonus account was still active (I had played back 15% of the bonus at that time). In the first bonus I caught $136 at 1.20, after which my balance dropped to zero and in
In the personal account it is written that:
Back to School with Microgaming!
Lost 100 USD 488.70 / 3000.00 (16%) September 12, 2017, 06:47 September 07, 2017, 06:47
Although I didn’t lose the bonus then and there was still money left on my balance for further play, in addition to this I still had 8 bonuses in various games...
I didn't break any rules,
according to point 19. of the rules it is forbidden to postpone free games until the moment when the bonus no longer needs to be wagered, but as you can see I have wagering
I was only 16% complete and still had some funds left to play when I started spinning the bonus games.
In the chat they didn’t give me any clear answers, pointing to this point of the rules, from which I didn’t violate anything.
I sent messages to both support and the forum, waited for a response... and bingo, everything was restored! That's how it is, good luck to everyone!
